TY - JOUR A1 - Wüllenweber, Kim T1 - Do german banks successfully outsource back-office processes? T2 - EFL quarterly : an E-Finance Lab publication N2 - GERMAN BANKS ARE HIGHLY SATISFIED WITH THEIR BUSINESS PROCESS OUTSOURCING (BPO) VENTURES. BENEFITS ARE ACHIEVED THROUGH THE COMBINATION OF A CLOSE VENDOR RELATIONSHIP AND A WELL-DEFINED OUTSOURCING CONTRACT. THE OUTSOURCING OF DOMESTIC PAYMENT PROCESSES IS MOST SUCCESSFUL WHEREAS THE OUTSOURCING OF CONSUMER CREDIT PROCESSES STRUGGLES WITH QUALITY IMPROVEMENTS. Y1 - 2007 UR - http://publikationen.ub.uni-frankfurt.de/frontdoor/index/index/docId/57846 UR - https://nbn-resolving.org/urn:nbn:de:hebis:30:3-578464 SN - 1866-1238 VL - 2007 IS - 3 SP - 6 EP - 8 PB - E-Finance Lab e.V. CY - Frankfurt am Main ER -