@article{Beck2012,
  author    = {Roman Beck},
  title     = {The nature of IT services from a management and IS research point of view},
  journal   = {Sprouts : working papers on information environments, systems and organizations, 10.2010, Nr. 128},
  volume    = {10},
  number    = {128},
  url       = {http://sprouts.aisnet.org/10-128},
  year      = {2012},
}