@article{OPUS4-57713,
  title     = {Kundenmanagement in der Finanzdienstleistungsindustrie : E-Finance Lab's second spring conference took place at the Johann Wolfgang Goethe University in Frankfurt},
  journal   = {EFL quarterly : an E-Finance Lab publication},
  volume    = {2005},
  number    = {2},
  pages     = {10 -- 10},
  year      = {2005},
}