@article{SkieraYanDaxenbergeretal.2022,
  author    = {Bernd Skiera and Shunyao Yan and Johannes Daxenberger and Marcus Dombois and Iryna Gurevych},
  title     = {Using information-seeking argument mining to improve service},
  journal   = {Journal of service research},
  volume    = {25},
  number    = {4},
  pages     = {537 -- 548},
  doi       = {10.1177/10946705221110845},
  year      = {2022},
}