TY  - JOUR
A1  - Braun, Stephan
A1  - Hernandez Bark, Alina S.
A1  - Kirchner, Alexander
A1  - Stegmann, Sebastian
A1  - Dick, Rolf van
T1  - Emails from the boss - curse or blessing? Relations between communication channels, leader evaluation, and employees’ attitudes
T2  - International journal of business communication
N2  - The present research investigates if and how a more digitally centered communication between supervisors and employees satisfies employees’ needs regarding the communication with their supervisors and influences employees’ attitudes toward the supervisor and the job. In a cross-sectional online study, 261 employees rated their supervisors’ actual and ideal use of different communication channels (i.e., telephone, face-to-face, email) regarding quality and quantity. Employees’ job satisfaction and their perceptions of their supervisors’ effectiveness and team identification were measured as dependent variables. Employees perceived face-to-face communication to be of higher quality than telephone and email communication, and they indicated a preference for more face-to-face communication with their supervisors than they actually had. Moreover, the perceived quality of communication, especially via face-to-face, was strongly and positively related to the dependent variables. These results provide insights into potential problems of increasing e-leadership in organizations. We conclude with recommendations to reduce these problems.
KW  - e-leadership
KW  - leadership
KW  - communication
KW  - face-to-face
KW  - email
Y1  - 2015
UR  - http://publikationen.ub.uni-frankfurt.de/frontdoor/index/index/docId/54733
UR  - https://nbn-resolving.org/urn:nbn:de:hebis:30:3-547338
SN  - 1552-4582
SN  - 2329-4892
VL  - 56
SP  - 50
EP  - 81
PB  - SAGE Publications
CY  - Thousand Oaks, CA
ER  -