TY  - JOUR
A1  - Wollny, Sebastian
A1  - Schneider, Jan
A1  - Di Mitri, Daniele
A1  - Weidlich, Joshua
A1  - Rittberger, Marc
A1  - Drachsler, Hendrik
T1  - Are we there yet? - A systematic literature review on chatbots in education
T2  - Frontiers in artificial intelligence
N2  - Chatbots are a promising technology with the potential to enhance workplaces and everyday life. In terms of scalability and accessibility, they also offer unique possibilities as communication and information tools for digital learning. In this paper, we present a systematic literature review investigating the areas of education where chatbots have already been applied, explore the pedagogical roles of chatbots, the use of chatbots for mentoring purposes, and their potential to personalize education. We conducted a preliminary analysis of 2,678 publications to perform this literature review, which allowed us to identify 74 relevant publications for chatbots’ application in education. Through this, we address five research questions that, together, allow us to explore the current state-of-the-art of this educational technology. We conclude our systematic review by pointing to three main research challenges: 1) Aligning chatbot evaluations with implementation objectives, 2) Exploring the potential of chatbots for mentoring students, and 3) Exploring and leveraging adaptation capabilities of chatbots. For all three challenges, we discuss opportunities for future research.
KW  - chatbots
KW  - education
KW  - literature review
KW  - pedagogical roles
KW  - domains
Y1  - 2021
UR  - http://publikationen.ub.uni-frankfurt.de/frontdoor/index/index/docId/63337
UR  - https://nbn-resolving.org/urn:nbn:de:hebis:30:3-633379
SN  - 2624-8212
VL  - 4
IS  - art. 654924
SP  - 1
EP  - 18
PB  - Frontiers Media
CY  - Lausanne
ER  -