@article{SchmittSkieraMeyer2010,
  author    = {Philipp Schmitt and Bernd Skiera and Steffen Meyer},
  title     = {Recommendation intention and customer value in banking},
  journal   = {EFL quarterly : an E-Finance Lab publication},
  volume    = {2010},
  number    = {3},
  pages     = {4 -- 5},
  year      = {2010},
}