TY - JOUR A1 - Gensler, Sonja A1 - Böhm, Martin T1 - Channel usage behavior of german retail banking customers T2 - EFL quarterly : an E-Finance Lab publication N2 - THE INTERNET USAGE AMONG OFFLINE-CUSTOMERS WILL INCREASE IN THE FUTURE. THE ADDITIONAL CONVENIENCE OFFERED BY THE INTERNET OUTWEIGHS THE HIGHER RISK ASSOCIATED WITH THE INTERNET. Y1 - 2005 UR - http://publikationen.ub.uni-frankfurt.de/frontdoor/index/index/docId/57809 UR - https://nbn-resolving.org/urn:nbn:de:hebis:30:3-578097 SN - 1866-1238 VL - 2005 IS - 2 SP - 4 EP - 5 PB - E-Finance Lab e.V. CY - Frankfurt am Main ER -