@article{FritschHackethalWahrenburg2008,
  author    = {Markus Fritsch and Andreas Hackethal and Mark Wahrenburg},
  title     = {The impact of business process outsourcing on bank performance},
  journal   = {EFL quarterly : an E-Finance Lab publication},
  volume    = {2008},
  number    = {1},
  pages     = {6 -- 8},
  year      = {2008},
}