@article{HollowaySteinmetz2016,
  author    = {Melanie Holloway and Ralf Steinmetz},
  title     = {How to reliably verify compliance with cloud SLAs from a consumer's perspective?},
  journal   = {EFL quarterly : an E-Finance Lab publication},
  volume    = {2016},
  number    = {2},
  pages     = {4 -- 5},
  year      = {2016},
}