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Fritsch, Markus
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Hackethal, Andreas
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Wahrenburg, Mark
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2008 (1)
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E-Finance Lab e.V.
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The impact of business process outsourcing on bank performance
(2008)
Fritsch, Markus
;
Hackethal, Andreas
;
Wahrenburg, Mark
GERMAN BANKS ACHIEVE SIGNIFICANT IMPROVEMENTS IN PROFITABILITY AND COST EFFICIENCY THROUGH BUSINESS PROCESS OUTSOURCING. THIS EFFECT STEMS FROM AN INCREASE IN REVENUES RATHER THAN FROM A REDUCTION OF THE BANKS’ WORKFORCE.
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