Emails from the boss - curse or blessing? Relations between communication channels, leader evaluation, and employees’ attitudes
- The present research investigates if and how a more digitally centered communication between supervisors and employees satisfies employees’ needs regarding the communication with their supervisors and influences employees’ attitudes toward the supervisor and the job. In a cross-sectional online study, 261 employees rated their supervisors’ actual and ideal use of different communication channels (i.e., telephone, face-to-face, email) regarding quality and quantity. Employees’ job satisfaction and their perceptions of their supervisors’ effectiveness and team identification were measured as dependent variables. Employees perceived face-to-face communication to be of higher quality than telephone and email communication, and they indicated a preference for more face-to-face communication with their supervisors than they actually had. Moreover, the perceived quality of communication, especially via face-to-face, was strongly and positively related to the dependent variables. These results provide insights into potential problems of increasing e-leadership in organizations. We conclude with recommendations to reduce these problems.
Author: | Stephan Braun, Alina S. Hernandez BarkORCiDGND, Alexander Kirchner, Sebastian StegmannORCiDGND, Rolf van DickORCiDGND |
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URN: | urn:nbn:de:hebis:30:3-547338 |
DOI: | https://doi.org/10.1177/2329488415597516 |
ISSN: | 1552-4582 |
ISSN: | 2329-4892 |
Parent Title (English): | International journal of business communication |
Publisher: | SAGE Publications |
Place of publication: | Thousand Oaks, CA |
Document Type: | Article |
Language: | English |
Date of Publication (online): | 2019/01/01 |
Date of first Publication: | 2015/07/28 |
Publishing Institution: | Universitätsbibliothek Johann Christian Senckenberg |
Release Date: | 2020/07/02 |
Tag: | communication; e-leadership; email; face-to-face; leadership |
Volume: | 56 |
Page Number: | 32 |
First Page: | 50 |
Last Page: | 81 |
HeBIS-PPN: | 467256217 |
Institutes: | Psychologie und Sportwissenschaften / Psychologie |
Dewey Decimal Classification: | 1 Philosophie und Psychologie / 15 Psychologie / 150 Psychologie |
3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft | |
6 Technik, Medizin, angewandte Wissenschaften / 65 Management, Öffentlichkeitsarbeit / 650 Management und unterstützende Tätigkeiten | |
Sammlungen: | Universitätspublikationen |
Licence (German): | Deutsches Urheberrecht |